Drive-in regulations

Visiting the territory of the Luzhniki Sports Complex by car is an acceptance of the public offer of JSC Luzhniki on the provision of services for persons visiting the Luzhniki Sports Complex by vehicles.

1. Visitors by vehicles may enter the territory of the Luzhniki Sports Complex using single tickets obtained upon entering the checkpoint.
2. Concessionary categories of visitors may have their single tickets validated (zeroed) in the entrance control pavilion, located on the left side upon entering the Walk of Fame (entrance No. 3), in accordance with the established procedure (see Travel Rules/Concessionary Travel).

ATTENTION! To implement the concession, the personal presence of the concessionary category visitor is required when the single ticket is zeroed.

The regulation of the procedure for the presence of vehicles is determined by the “Regulations on the procedure for monitoring access of vehicles to the territory of the Luzhniki Sports Complex using the automated transport access control system” and the public agreement (offer) concluded by each person visiting the Luzhniki Sports Complex in a vehicle, in accordance with the conditions set out on the information boards located at the entrance to the territory of the Luzhniki Sports Complex and on the official website of JSC Luzhniki - www.luzhniki.ru.

For reference (if necessary):

Download the request form.
Fill out the request form with up-to-date data.
Send the request form to callcenter@luzhniki.ru.

Rules of conduct for visitors to the Luzhniki Sports Complex (located in the section "VISITING RULES" in the folder "RULES OF CONDUCT").

Visitors are prohibited from the following on the territory of the sports complex:

- being with pets of all kinds and/or walking them, including transit passage/travel of visitors with animals (clause c) of clause 2.3 of the rules of conduct for visitors to the Luzhniki Sports Complex);

- feeding animals of all kinds (cats, dogs, birds, etc.) - (clause c) of clause 2.3 of the rules of conduct for visitors to the Luzhniki Sports Complex).

Persons who refuse to comply with the "Rules of conduct for visitors to the Luzhniki Sports Complex" are not allowed or are removed from the territory of the Luzhniki Sports Complex.

For malicious violation of the established procedure for visiting the territory of the Luzhniki sports complex - payment of 10,000.00 (ten thousand) rubles (clause 7.4 of the public offer).

Dear car owners!

Visitors travelling by vehicle to the Luzhniki Sports Complex are allowed to enter the venue using single tickets received at the checkpoint.

Privileged categories of visitors, in case of their PERSONAL PRESENCE, validation (zeroing) of single tickets is carried out in the entrance control pavilion located on the left side at the entrance to the Alley of Glory (entrance No. 3) only upon presentation of the following documents:

- ORIGINAL DOCUMENT confirming the benefit or a substitute electronic document with an electronic identifier QR code reflected on it, and for parents of large families registered at the place of residence in the city of Moscow, a digital certificate of a large family of the city of Moscow in the form of an electronic document with a QR code;

- ORIGINAL DOCUMENT of the vehicle belonging to the visitor of the privileged category.

- ORIGINAL DOCUMENT proving the identity of a visitor of a privileged category.

Visitors of privileged categories who use vehicles to provide paid transport services (irrespective of the form of contract) are NOT entitled to the benefit of zeroing entry tickets.

ATTENTION!

In order to realise the benefit, the PERSONAL APPEARANCE of the LIBRARY CATEGORY VISITANT is required when zeroing a single ticket.

All conversations with the visitors of the sports centre are recorded to avoid conflict situations.

Reference:The territory of the sports complex is not included in the Moscow Parking Space. The land plot, within the boundaries of which the Luzhniki Sports Complex is located, is provided to JSC Luzhniki for reimbursable use on a lease basis.Visiting the territory of the Luzhniki Sports Complex by motor vehicle is an acceptance of the public offer of JSC Luzhniki /www.luzhniki.ru/ on rendering services to persons visiting the Luzhniki Sports Complex by motor vehicles, namely: entry of the vehicle into the territory of the Luzhniki Sports Complex is a full and unconditional consent (acceptance) of the car owner to accept the terms and conditions of visiting the territory of the Sports Complex. JSC Luzhniki is not a public institution. Subsidies for the purpose of reimbursement of lost income and (or) financial provision (reimbursement) of costs for free visits of citizens by vehicles to the territory of the sports complex are NOT APPROVED.

Reference (if necessary):

1. Download the application form.
2. Fill in the application form with current data.
3. Send the application form to callcenter@luzhniki.ru.

Procedure for refund of erroneously paid funds

(if the payment for the rendered service for visiting the territory of the sports complex by vehicles was made at a payment terminal or through a mobile application)

To process the refund of the erroneously paid money, it is necessary to send from your e-mail address to the e-mail address callcenter@luzhniki.ru scanned:

• single entry ticket received from the entry counter at the checkpoint;
• cashier's cheque confirming the payment;
• bank certificate/statement confirming the transaction (copy of bank records on the state of the client's account and the movement of money on it) in case of payment via mobile application;
• an application for the return of erroneously paid money drawn up by the car owner.

1. The application for refund of erroneously paid money is not considered if it is drawn up carelessly and the text of the written application is not readable - it does not allow to determine the essence of the application (Federal Law of 02.05.2006 N 59-FZ ‘On the order of consideration of appeals of citizens of the Russian Federation).
2. The refund of erroneously paid money is made only to the car owner who paid directly at the payment terminal or through the mobile application for the provided service of visiting the sports complex by vehicles.
3. When paying for the service using a payment card, the refund shall be made only to the payment card from which the initial payment was made.
4. In case of making the initial payment at the cash payment terminal - the refund is made in cash at the Central Cashier's Office upon presentation of the passport proving identity (General Directorate building - page 9, 2nd floor, office 226, break from 12:30 p.m. to 13:30 p.m. from 9:30 p.m. to 17:00 p.m. (on Fridays - until 16:00 p.m.). (on Fridays - until 16:00), Saturday and Sunday days off).

1. Download the application form.
2. Fill in the application form with current data.
3. Send the application form to callcenter@luzhniki.ru

Together with the application you should send a completed application for refund of erroneously paid money and scanned single entry ticket and cash receipt of payment:

Dear visitors!

In order to ensure the requirements for security and anti-terrorist protection, including sports facilities, established by:

- Decree of the President of the Russian Federationdated 19 October 2022 No. 757 ‘On measures implemented in the subjects of the Russian Federation in connection with the Decree of the President of the Russian Federation dated 19 October 2022 No. 756’;

- legislation of the Russian Federation,

- compliance with the decisions of the Interdepartmental Anti-Terrorist Commission of the City of Moscowto prevent unauthorised access of vehicles to sports facilities,

- compliance with the established rules for visiting the Luzhniki Sports Complex by vehicles,

You need to make an appeal according to the established form (see below: ‘Form of appeal through the call centre’) and send it to the e-mail: callcenter@luzhniki.ru for consideration and making an appropriate decision.

We inform you that according to the Federal Law dated 02.05.2006 N 59-FZ ‘On the order of consideration of appeals of citizens of the Russian Federation’ the answer to the appeal is not provided if:

1. the name and address to which it is planned to send a reply are not specified (anonymous appeal);
2. the text contains offensive language;
3. it is impossible to prepare a reply without disclosing information constituting a commercial secret;
4. repeatedly provided written answers on the merits (in connection with previously sent appeals) and the appeal does not contain new arguments or circumstances;
5. the appeal contains information the answer to which is available on the official website of JSC Luzhniki www.luzhniki.ru in the TRAVEL RULES section.

1. Download the application form.
2. Fill in the application form with current data.
3. Send the application form to callcenter@luzhniki.ru.

Dear visitors!

Visiting the sports complex by vehicle is an acceptance of the public offer of Luzhniki JSC to provide services to persons visiting the Luzhniki sports complex by vehicle. The public offer is posted on the official website of JSC Luzhniki in the section ‘TRAVEL RULES’ in the folder ‘Documents’, at the entrance to the checkpoint on information boards, on the walls of the canopies of payment terminals.

According to the terms of the public offer, vehicles of carsharing organisations are not allowed on the territory of the sports complex.

In order to avoid conflict situations related to violation of the terms of the public offer, Luzhniki JSC sent relevant information to the carsharing companies (organisations) about the existing restrictions on visiting the Luzhniki Sports Complex with vehicles.

1. Download the application form.
2. Fill in the application form with current data.
3. Send the application form to callcenter@luzhniki.ru.

Dear car owners!

In order not to violate the established rules of visiting the territory of the Luzhniki Sports Complex in vehicles, we recommend you to familiarise yourself in advance with the information posted on the website in the ‘RULES OF TRAVEL’ section (including clause 7.5 of the public agreement - offer).

If you still violate the established rules of visiting the territory of the sports complex by means of vehicles, we recommend you to familiarise yourself with the information below:

1. Video cameras automatically record violations of the terms and conditions of the public offer contract. 2.

2. Automated transport and access system (ATPS) automatically blocks the number plate of the vehicle of the violator of the order of visiting the territory of the sports complex and further does not launch this vehicle into the territory of the sports complex.

3. For exclusion from the list of violators of the order of visiting the territory of the sports complex on the vehicle payment of 5 000 ₽ (p.7.3 of the public contract-offer) according to the price list (which can be found in advance in the section ‘rules of passage’ and directly (directly), when paying at the terminals located in the territory of the sports complex).

4. In order to be excluded from the list of violators of the order of visiting the territory of the sports complex with a vehicle, the visitor should send to the e-mail address: callcenter@luzhniki.ru an appeal in the prescribed form, not forgetting to indicate in the column ‘essence of the appeal’, including the number and region of the vehicle (in case of absence of the number and region of the vehicle, the appeal is not considered, it is sent to the visitor to enter the number and region of the vehicle).

5. After the visitor receives a reply to his e-mail on his appeal (photo-video fixation of the violation of the terms of the public contract - offer), the visitor decides on the need to pay for the exclusion from the list of violators of the order of visiting the territory of the sports complex on the TC.

6. After the visitor directly (directly) will be made payment in the terminal 5 000 ₽, the visitor will need to show the employee of the control group (entrance control pavilion, pg. 50, opposite the checkpoint on the side of the Novodevichy Convent) the original application form and a receipt for payment of 5,000 ₽ to be photocopied and attached to the original application form (on the back) for the control group employee to send by e-mail to the authorised employees of JSC Luzhniki the necessary information, which is the basis for removing the vehicle number from the list of violators of the order of visiting the territory of the sports complex on the vehicle:

entrance control pavilion

You can find the route to the entrance control pavilion on Yandex Maps by clicking on the address-link: 24 Luzhniki Street, bldg. 50, opening hours for visitors daily, 07:00 hrs. to 23:00 hrs.50, working hours with visitors daily, from 07:00 h. to 23:00 h.

7. After the authorised employees receive the necessary information (scans of the application and payment receipt) by e-mail, this information is entered into the ATPS for unblocking by the automated system of the number of the vehicle, which is in the list of violators of the order of visiting the territory of the sports complex on the vehicle.

8. In case of repeated violation of the terms and conditions of the public contract-offer within twelve months, ATPS blocks the number of the violator's TC and does not launch this TC to the territory of the sports complex for one year.

Reference:

1. Download the application form.
2. Fill in the application form with current data.
3. Send the application form to callcenter@luzhniki.ru.

II. Application form for exclusion of the vehicle number plate from the list of violators

In order to exclude the vehicle number from the list of violators of the order of visiting the territory of the sports complex on vehicles (clause 7.3 of the public offer agreement), the Application Form for EXCLUSION of the vehicle number from the list of violators (payment directly in the terminal) is placed.